Frequently Asked Questions


Shipping and Ordering.
How do you ship packages and how much is it?

Free Domestic Shipping on all orders $25 and over.
RDVX uses UPS and the US Postal Service for all domestic and international orders. UPS ground shipping is anywhere from $6.00- $10.00. Expedited shipping is available; rates vary.


We offer UPS Worldwide Expedited for a flat rate of $30 to $40 to Canada. UPS Worldwide Expedited shipping is available in other countries, but rates vary.


Please note, customs and import fees, VAT, and applicable taxes are not included in the shipping costs. Original is not responsible for any fees that may be collected upon delivery. Please contact UPS or your local customs agency for more information.


How long does it take an order to get to me?

Any order that’s placed before 3:00pm will most likely ship that same day. Any order placed after 3:00pm will ship the next business day. Once an order is shipped, it can take up to 6 business days for domestic packages and 2-3 business days for international packages.


How can I track my order?

Once your package ships, you will receive an email with your tracking number.


Do you ship to APO addresses?

Yes! You will find all Armed Forces addresses under City during checkout.


Do you ship to P.O. Boxes?

No, we require a physical address for shipping.


Are there any customs or import fees?

Most countries require the payment of customs, import, or VAT taxes that are collected upon delivery. The taxes are based on the value on a product. RDVX is not responsible for these fees, and they are not included in the shipping cost. Please contact UPS or your local customs agency for more information.


I received an email with my status being updated to 'Board Build in Progress' or 'Order Being Packed', what does that mean?

Board Build in Progress means that your order has been processed and is in the back waiting to be built. This can take 1-2 business days before being shipped, although most orders placed before 3:00pm EST will make it out the same day.


Order Being Packed means that the component order has been processed and is in the back waiting to be packaged and shipped. This can take 1-2 business days before being shipped, although most orders will make it out the next business day.


Where do you ship from?

Our HQ is based out of the lovely state of New Jersey.


RDVX Grip Technologies

56 Paterson Ave.

Newton, NJ 07860.


We are here Monday - Friday from 9:00am EST - 6:00pm EST.


Do you have any authorized dealers?

Yes! We check out our list of authorized dealers near you!


How can I get some stickers?

Sticker packs come with RDVX orders. We pick them randomly, and we do not accept specific sticker request. But, if there is a sticker you want, sticker packs are available for order on our accessories page.


Do you have any discounts?

You can earn a $5 gift card towards grip or apparel by sending in your old RDVX grip tape.


What is your return policy?

We will accept any new unapplied full grip package for return within 30 days from the purchase date. We do not accept applied griptape. We will only accept grip tape packages that include all four sheets.


Please send returns to:

RDVX Grip Technologiess

Attn. Returns

56 Paterson Ave.

Newton, NJ 07860


What kind of warranty does RDVX have?

Check out our warranty page for our breakdown of what’s covered.


Sponsorship


How can I get sponsored?

Send us an email to ridersupport@rdvxgriptape.com with the following information, and our team manager will be in touch!


Name . Age . Time Riding . Location . Describe your riding style / future skating goals . Favorite board setup . Favorite trick / trick you are working on . Why RDVX? . Youtube / Vimeo link(s) . Photos (if available) . Any personal comments .


Can RDVX sponsor my event?

Send all sponsorship requests to ridersupport@rdvxgriptape.com. Please include a link to a public Facebook event page and a flyer for the event. We will check it out and be in touch!


Can’t find an answer?

Email us at ridersupport@rdvxgriptape.com and we’ll get you the help you need!